We offer free standard shipping worldwide, no minimum purchase!
Yes,you may choose express shipping on the check-out page, it will cost your $15.95 extra.
However, we do not provide overnight shipping service.
We will try our best to avoid custom duties, and we are successfully doing this under most situations. But if the customs contacts you, please write us an email at firstname.lastname@example.org and don't go to the customs until you hear back from us.
Also, we will compensate you in the form of oasap shopping points if you have to pay the tax.
We will send you a Shipped Confirmation email when the entire order is shipped out.
It normally takes 1- 5 working days for us to process your order before dispatching,the time may be longer if the order is large or during peak hours. We will do our best to minimize the potential impact of any processing delays.
Click here to see how much time it will take for you to get the order. Please note it might take longer during high peak seasons or due to unexpected factors.
You can track your order in "My Account" 3-4 working days after you receive the Shipped Confirmation email.
Sorry, we can not change the address for you after the order is shipped. In that case, please keep a close eye on the tracking information and contact the shipping company when the time is right.
Sorry, we don't ship to P.O.BOX address, please write a correct delivery address in your order.
Please contact the shipping company or post office as soon as possible if you notice your parcel is being returned, if they already returned the parcel, please write us an email at email@example.com, we will arrange the refund or redelivery.
Notes concerning parcels being returned to us due to unsuccessful delivery caused by the following reasons:
1. Incorrect address;
2. Shipping company couldn't get in touch with the recipient or the recipient is not at the delivery address;
3. Awaiting collection as requested by recipient, but the recipient didn't show up;
4. The customs contacted the recipient,and the recipient refused the parcel directly without contacting us first;
5. Customer refuses to sign the parcel.
Customers are responsible for the shipping fee (10% of the parcel's value, $40 the maximum) if a refund is required, or an extra $15.95 will be charged if a redelivery is wanted.
Thus we sincerely remind you to leave us the correct address and keep contactable.