Once you receive the Order Confirmation email, you will know that you order will be processed. And the Shipped Confirmation email will inform that the order is already on its way to the shipping address.
We sincerely remind you to check your shopping bag carefully before finalizing the order. And you may write us an email at firstname.lastname@example.org or visit our livechat for help if you want to change your order after it's placed.
The order can not be changed after it's shipped.
It normally takes about 1- 5 working days for us to process your order before it's shipped.
You can not cancel your order after the receipt of Order Confirmation. Please write us an email at email@example.com or visit our Livechat for help if you need help to cancel your order.
If the order is already shipped, we can not cancel the order for you, either. In that case, please sign the parcel first and then refer to our return policy. We won't take any responsibility if you refuse to sign the parcel.
You can write us an email at firstname.lastname@example.org or visit our Livechat for help if you want to change your shipping address before the order is shipped.
If the order is already shipped,sorry, we can not change the address for you. In that case, please keep a close eye on the tracking information and contact the shipping company when the time is right.
Unfortunately,sometimes the item you ordered may suddenly become unavailable, if we couldn't get in touch with you, we will cancel the order (normally 5-6 working days later) and refund to your paypal account/credit card originally used for the payment. If your order contains additional items, we will ship the other items and remove the unavailable item from the order.